When choosing a rug, the size of the area where it will be used, furniture placement, color palette, natural light, and the atmosphere you want to create in the space should all be considered together.

At Woolknot, we don't see the rug as a mere accessory added later to the decor; instead, we consider it one of the fundamental pieces that bring colors, textures, and furniture together in a cohesive whole, defining the character of the space.

For more detailed information on size, placement, color, and pattern, you can review our guides within Woolknot Edit.

When determining rug size, we recommend considering not only the room's square footage but also the furniture placement and the relationship the rug will establish with these pieces.

The ideal placement can vary in different spaces such as living rooms, dining areas, and bedrooms. Before purchasing, marking the dimensions of the rug you're considering on the floor with paper tape can help you visualize its true proportion in the space more easily.

For more detailed information, you can review the Woolknot Edit – Rug Size and Placement Guide.

Size options may vary by product and collection. You can see all available sizes for a rug on its respective product page.

The feasibility of fulfilling non-standard size requests may vary by product and collection.

You can share the size you need with our team via Consult Us. For architecture, interior design, and professional project requests, you can contact our Woolknot Projects team.

You can find a rug's size, material, and available technical specifications on its respective product page.

If you have a question not answered on the product page, you can contact our Woolknot team.

You do not need to create a password to log in to your Woolknot account.
After entering your email address, you can securely and easily log in to your account using the 6-digit verification code sent to you.

When you log in to your account, you can view your past orders, track the status of your ongoing orders, and create return requests more easily for eligible orders.

By logging in to your account, you can view your past and ongoing orders.
When your order is shipped, your shipping tracking information will also be shared with you via your registered contact details.

If your order has not yet entered the preparation or shipping process, you can contact the Woolknot team as soon as possible.
The feasibility of the change request will be evaluated based on the current status of your order.

If your order has not yet entered the preparation or shipping process, your cancellation request may be evaluated.
You can contact our team to get information about the current status of your order.

The current payment methods available on Woolknot.com are displayed on the checkout screen.

Installment options may vary depending on your bank, the card you use, and the current conditions of the payment infrastructure. You can see the available installment options during checkout.

Yes, VAT is included in product prices.

Your invoice is generated based on the information you provided during the order and sent to you via email.

You do not need to create a password to log in to your Woolknot account.
After entering your email address, you can securely and easily log in to your account using the 6-digit verification code sent to you.

Our orders are shipped via DHL Ecommerce Cargo.

Shipping conditions applicable for domestic shipments within the United States and free shipping terms, if any, are clearly displayed during the cart and checkout stages.

When your order is shipped, your tracking information will be shared with you via [SMS / e-mail].

If your order has not yet been shipped, you can contact the Woolknot team as soon as possible.

The feasibility of an address change will be evaluated based on the current status of your order.

We recommend checking the outer packaging when receiving your package.

If you notice any significant tearing, opening, or damage, request the delivery person to create a damage report and contact the Woolknot team.

The delivery process proceeds according to the current procedures of the shipping company we work with.

The product to be returned must be unused, undamaged, and suitable for resale.

You can review all conditions regarding the return process on our Shipping and Returns page.

Our orders are shipped via DHL Ecommerce Cargo.

You can create a return request for your eligible orders by logging into your Woolknot account.

The necessary steps and shipping information regarding the return process will be shared with you after your request.

Return shipping conditions are applied in accordance with Woolknot's current Shipping and Returns Policy.

After the returned product reaches us and the necessary checks are completed, the refund will be processed within 14 business days to the payment method used during the order.

The reflection of the amount in your account may vary depending on your bank's processing time.

Exchange conditions are applied in accordance with Woolknot's current exchange policy.

If you have a request for a different product, color, or size, you can contact our team to evaluate the available options.

We take great care to ensure that product images reflect the true color as closely as possible. However, due to the screen settings, brightness of the device used, and the lighting in your environment, slight tonal differences may be observed.

The rug's pile and surface structure can also cause light to reflect differently from various angles.

Yes. Some pile and surface structures can reflect light differently from various directions.

Therefore, the rug may appear lighter from one angle and darker from another. This effect can be a natural part of the product's surface character.

The quality of a rug is not solely determined by its weight or thickness.

Various elements such as the materials used, yarn structure, density, pile height, and surface characteristics should be evaluated together.

Maintenance and cleaning methods may vary depending on the rug's material and surface structure.

For regular care, we recommend choosing methods that will not damage the rug's surface and always adhering to the specific care instructions for the product.

Address the spill as quickly as possible.
Using a clean, absorbent cloth, blot the liquid from the surface without rubbing. Make sure that the cleaning method you use is appropriate for the product's material.
For more detailed information, please refer to the Woolknot Edit – Rug Care and Cleaning Guide.

Yes. However, it is important that the cleaning method used is suitable for the rug's material and surface properties.
We recommend sharing your rug's product and care information with the cleaning company before receiving cleaning services.

If the space allows, changing the rug's direction at regular intervals can help distribute heavy use and direct sunlight more evenly across the surface.

Textile surfaces exposed to direct and intense sunlight for extended periods may show tone differences over time.

In spaces with strong sunlight, using curtains or similar sun control and, if possible, periodically changing the rug's direction can be beneficial.

Temporary creases may appear in rugs packaged in rolls after the product is unrolled.

Allowing the rug to naturally flatten on a clean, flat surface for a period usually helps the surface flatten over time.

A temporary odor may be noticeable upon first opening, depending on the packaging and the product's material composition.

Allowing the rug to air out in a well-ventilated area is usually sufficient.

Ensure the rug is clean and completely dry.

If the product's structure allows, we recommend rolling it neatly instead of folding it, and storing it in a dry, clean environment away from direct sunlight.

Color and size options may vary by product.
You can see all available alternatives for a rug on its respective product page.

Restock status may vary by product and collection.
For products with a stock notification feature, you can create a notification request on the relevant product page to be informed when the product is back in stock.

You can stay informed about new collections, selections, and developments in the Woolknot world by subscribing to the Woolknot newsletter and following our social media accounts.